Help Desk I

Location: Hallandale, FL
Date Posted: 10-08-2012

Since Gulfstream Park first opened its doors in 1939, we have quickly become known as South Florida’s legendary entertainment destination. Whether you are looking to watch some live Thoroughbred racing action, try your luck in our high-stakes poker room or unwind with appetizers and cocktails at the Village, we provide a little of something for everyone.
We offer our guests a standard of service unbridled by any other and this level of excellence stems directly from the commitment of our employees. We are always searching for candidates that share our same level of passion for people and desire to succeed, while also embodying our positive spirit. Your future is bright at Gulfstream, so make the right bet and join our winning team today!

Position Summary: Provides support activities to administer the information systems critical to successful IT operations.

Duties & Responsibilities:
  • Provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
  • Respond to issues either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN) and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • inform management of recurring problems
  • stay current with system information, changes and updates
Minimum Qualifications:
  • Bachelor’s degree or equivalent experience
  • Basic networking diagnostic/troubleshooting abilities
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Windows 7 & Windows 10, Mac OS X, MS Office 2007-2016
  • Windows Server 2003, 2008 & 2012
  • Knowledge of Active Directory, Exchange, DHCP, DNS
  • Citrix, Xen App technologies
  • File & Print server knowledge
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • iOS, Android and Windows CE mobile devices including phones
  • VOIP
  • General knowledge of wireless networking
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Knowledge and experience of customer service practices

Physical Demands and Work Environment:
  • The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

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